Responsible Gaming at jetbezz —
Your Wellbeing Comes First

Our Commitment to Responsible Gaming

At jetbezz, responsible gaming is not a regulatory checkbox — it is a core value embedded into every aspect of how we operate. We genuinely care about the wellbeing of every player who chooses our platform, and we recognise that a small percentage of people who gamble may develop problematic behaviour over time. Our mission is to provide world-class entertainment while actively working to identify, support, and protect those who may be at risk.

We have invested in a comprehensive responsible gaming framework that spans age verification, account controls, real-time behavioural monitoring, and proactive outreach. Our platform is built on the principle that no short-term commercial gain is worth the long-term harm to a member's life. When our internal systems flag patterns consistent with problem gambling — such as rapidly increasing bet sizes, extended uninterrupted sessions, or repeated failed withdrawal requests — our team is trained to intervene sensitively and connect the affected player with the right resources.

jetbezz serves players across Bangladesh, including major cities such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and Rangpur. We understand the social and cultural context in which our members live, and we approach responsible gaming with that sensitivity in mind. Gambling should remain a leisure activity — exciting, entertaining, and always within the boundaries that you set for yourself.

18+ Age Restriction Policy

jetbezz operates a strict 18+ age policy. Registration, account funding, and participation in any real-money betting or casino activity is absolutely prohibited for anyone under the age of 18 years. This policy is non-negotiable and is enforced at every point of the customer journey — from registration through to ongoing account activity.

During the registration process, all new members are required to confirm that they are 18 years of age or older. This declaration is legally binding. Any member found to have provided false information about their age will have their account immediately suspended, all funds forfeited, and their details reported to the relevant authorities where required by law.

As part of our KYC (Know Your Customer) process, jetbezz may request documentary evidence of age at any point — including at registration, before a first withdrawal, or following any internal review. Accepted documents include a valid National Identity Card (NID), passport, or birth certificate issued by a recognised Bangladeshi authority. Accounts where age cannot be verified will be suspended until adequate documentation is provided.

• Minimum age to register: 18 years old
• Minimum age to deposit: 18 years old
• Minimum age to place any bet or wager: 18 years old
• Minimum age to withdraw winnings: 18 years old
• Age verification documents accepted: NID, Passport, Birth Certificate

Self-Exclusion Programme

Self-exclusion is one of the most powerful tools available to players who feel that their gambling is becoming difficult to manage. When you apply for self-exclusion on jetbezz, your account is immediately suspended for the duration of the exclusion period you have chosen. You will be unable to log in, deposit, place bets, or access any real-money features of the platform for the entire period.

jetbezz offers self-exclusion periods across a range of durations to match different levels of need. Whether you simply want a short break to reassess your habits, or you need a longer-term break to address a more serious concern, our system accommodates your choice without judgment.

• Short break: 24 hours
• Brief exclusion: 7 days
• Standard exclusion: 30 days
• Extended exclusion: 90 days
• Long-term exclusion: 6 months or 12 months
• Permanent exclusion: Indefinite closure — account will not be reopened

To activate self-exclusion, log into your jetbezz account, navigate to the Responsible Gaming section of your account settings, and select your preferred exclusion period. Alternatively, contact our 24/7 support team via live chat or email at support@jetbezz and request exclusion immediately — our team will action it without delay.

Deposit Limits

Setting a deposit limit is a proactive, practical way to stay in control of your gambling budget. jetbezz allows every registered member to set a maximum deposit threshold across three time periods: daily, weekly, and monthly. Once your deposit limit is set, our system will automatically decline any deposit request that would cause you to exceed it within the specified period.

Deposit limits can be set in Bangladeshi Taka (৳ BDT) and apply across all deposit channels, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Whether you deposit ৳500 via bKash or ৳5,000 via bank transfer, the total is tracked cumulatively against your chosen limit.

• Daily deposit limit: Set a maximum total deposit amount in any 24-hour period
• Weekly deposit limit: Set a maximum total deposit across any 7-day rolling window
• Monthly deposit limit: Set a maximum total deposit across any 30-day rolling window

Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 7-day waiting period before the higher limit comes into force — this cooling-off period is designed to prevent impulsive decisions made during a losing streak or period of emotional distress.

Time-Out & Cooling-Off Features

Beyond deposit limits and self-exclusion, jetbezz offers a set of time-based controls that help you manage how long you spend on the platform. Excessive session length is one of the most common warning signs of problematic gambling behaviour, and these tools are designed to interrupt that pattern before it escalates.

• Session Time Reminders: Set a notification to alert you after a specified amount of continuous play time — for example, after 30, 60, or 90 minutes. The reminder is a prompt to pause, not a forced disconnection, and serves as a healthy check-in with your own state of mind.
• Session Time Limits: Set a hard session limit that automatically logs you out of jetbezz when the specified time is reached. You can choose limits between 30 minutes and 4 hours per session.
• Reality Check: Enable a periodic pop-up that shows you how long you have been playing and how much you have wagered and won or lost during the current session. This tool is particularly useful for maintaining an honest, real-time picture of your activity.
• Cooling-Off Period: Take a short, defined break from the platform — ranging from 24 hours to 6 weeks — without committing to a full self-exclusion. During a cooling-off period, your account is suspended for deposits and betting, but existing withdrawal requests will continue to be processed normally.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of their income level, education, profession, or background. It often develops gradually, making it difficult for the person affected — and those around them — to notice until significant harm has already occurred. Awareness of the warning signs is the first step towards getting help.

The following questions are adapted from widely used problem gambling screening tools. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or reach out to a professional gambling counselling service.

If any of these questions resonate with you, please know that you are not alone and that help is available. Recognising the problem is an act of courage, not weakness. The team at jetbezz is here to support you, and we will never penalise you for seeking help or activating any of our responsible gaming tools.

Support & Resources

jetbezz provides direct access to support both through our own team and through signposting to external professional resources. We believe that the most responsible approach is to connect members with the most appropriate help for their situation — whether that is a quick conversation with our support team, access to our account controls, or referral to a specialist gambling counselling service.

Our in-house responsible gaming support team is available 24 hours a day, 7 days a week. They are trained to speak sensitively about gambling-related concerns, help members activate self-exclusion or deposit limits, and provide information about external resources. You can reach them via live chat on the jetbezz platform or by emailing support@jetbezz with the subject line "Responsible Gaming Support".

In addition to our own support channels, we encourage members who are experiencing gambling-related difficulties to seek independent, confidential advice from qualified counselling professionals. Talking to someone outside the gambling environment can provide perspective and practical strategies that complement the account-level tools jetbezz provides.

Friends and family members who are concerned about a loved one's gambling habits are equally welcome to contact our support team. We can provide guidance on how to approach the conversation, what warning signs to look for, and what practical steps can be taken to protect the person at risk — including requesting an account review or third-party exclusion referral.

Parental Controls & Underage Protection

Protecting children and young people from exposure to gambling content is a responsibility that jetbezz takes extremely seriously. While our registration process includes age verification measures, we also encourage parents and guardians to take additional steps at the household level to ensure that minors cannot access gambling websites on shared or family devices.

The following practical measures are recommended for households with children or young people who use shared internet-connected devices:

• Use parental control software: Install reputable parental control applications on all shared devices. These tools can block access to gambling websites by category, ensuring that children cannot reach jetbezz or similar platforms.
• Keep account credentials private: Never share your jetbezz username, password, or bKash/Nagad wallet PIN with any family member, especially minors. Your account is for your personal use only.
• Log out after every session: Always log out of your jetbezz account when you have finished playing, particularly on shared computers, tablets, or mobile phones. Do not use the "Remember Me" feature on shared devices.
• Use device-level screen time controls: Both Android and iOS devices include built-in screen time and content restriction controls. Use these to restrict access to gambling-category websites for supervised user profiles.
• Talk openly about gambling: Educating young people about the nature of gambling — including the realistic financial outcomes and the risks of addiction — is one of the most effective long-term protective measures available to parents and guardians.

If you discover that a minor has accessed a jetbezz account — whether their own or a family member's — please contact us immediately at support@jetbezz. We will take immediate action, including suspending the relevant account and reviewing the circumstances of access.