jetbezz Privacy Policy

Data We Collect

jetbezz collects personal data only when it is necessary to provide you with a safe, compliant, and fully functional betting and casino experience. We do not collect data beyond what is reasonably required for the purposes described in this policy. The categories of personal data we collect are set out below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or biometric data. If you voluntarily disclose any such information in a support communication, we will handle it with the highest degree of care and will not use it for any purpose beyond resolving the specific matter at hand.

How We Use Your Data

jetbezz processes your personal data for specific, legitimate purposes. We will never use your data in a manner that is incompatible with the purpose for which it was originally collected. The primary purposes for which we use your data are described below.

• Account Management: To create, maintain, and administer your jetbezz account, verify your identity and age, and communicate account-related information such as password resets, deposit confirmations, and withdrawal receipts.
• Service Delivery: To process bets, settle game outcomes, credit winnings, handle deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and provide access to all platform features.
• Legal & Compliance Obligations: To meet our anti-money-laundering (AML) and know-your-customer (KYC) obligations, conduct fraud detection and prevention, and respond to lawful requests from competent authorities.
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviour, enforce self-exclusion requests, apply deposit limits, and reach out proactively where we have genuine concern for a member's wellbeing.
• Platform Improvement: To analyse aggregated usage data, identify technical issues, improve game performance, and enhance the overall user experience for all members across Bangladesh.
• Marketing Communications: To send you relevant promotional offers, bonus notifications, and news about new games or events — but only where you have given us your explicit consent to do so. You may withdraw this consent at any time via your account settings or by contacting support.
• Security & Fraud Prevention: To detect suspicious login attempts, investigate potential account compromises, and protect the integrity of the jetbezz platform against abuse, collusion, and fraudulent activity.

Data Sharing & Disclosure

jetbezz does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Your data may, however, be shared with carefully selected third parties where it is necessary to deliver our services or to fulfil our legal obligations. Any third party that receives your data is contractually bound to process it only for the specified purpose and in accordance with applicable data protection standards.

The categories of third parties with whom we may share your data include:

• Payment Processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive the minimum financial data necessary to process your deposit and withdrawal instructions securely.
• Identity Verification Providers: Specialist KYC and AML compliance services may receive your identity and address documents for automated or manual verification purposes.
• Game Content Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and anonymised player data necessary to deliver their games within the jetbezz platform. They do not receive your full identity profile.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand platform performance and user behaviour at a population level. No individually identifiable data is shared for analytics purposes.
• Legal & Regulatory Authorities: We will disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by a valid legal order, warrant, or applicable law. We will notify you of such disclosures wherever legally permitted to do so.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of jetbezz's business, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.

Cookies & Tracking

jetbezz uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience on our platform. A cookie is a small text file that is placed on your device when you visit a website. Cookies allow us to remember your preferences, keep your session active, and gather aggregated data about how our platform is used.

We use the following categories of cookies:

You can manage or delete cookies at any time through your browser's privacy settings. Please note that disabling strictly necessary cookies will impair your ability to use the jetbezz platform, including logging in and placing bets. Disabling functional or analytics cookies will not prevent you from using core platform features.

Data Retention

jetbezz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our default retention periods are set out below. These periods are reviewed regularly and adjusted where changes in legal requirements or operational necessity demand it.

• Account and identity data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in order to meet our AML and KYC record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with applicable financial record-keeping requirements.
• Communications and support records: Retained for three (3) years from the date of the most recent communication, to support dispute resolution and quality assurance.
• Usage and analytics data: Retained in anonymised, aggregated form for up to two (2) years. Individual session logs are retained for ninety (90) days before being anonymised.
• Marketing consent records: Retained for the duration of your account plus three (3) years following account closure, to demonstrate compliance with consent requirements.
• Responsible gaming records: Self-exclusion requests and associated responsible gaming data are retained for five (5) years to prevent circumvention of exclusion periods.

When personal data is no longer required and its retention period has expired, it is deleted or irreversibly anonymised using industry-standard methods. Backups are subject to the same deletion schedule on a rolling basis.

Your Privacy Rights

As a member of jetbezz, you have meaningful rights over your personal data. We are committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights described below, please contact our support team at support@jetbezz with the subject line "Privacy Rights Request". We will acknowledge your request within 3 business days and aim to respond in full within 30 days.

• Right of Access: You may request a copy of all personal data that jetbezz holds about you. We will provide this in a clear, structured format at no charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records as described in Section 5.
• Right to Restrict Processing: You may request that we pause the processing of your data while a dispute about its accuracy or our legal basis for processing it is being resolved.
• Right to Data Portability: You may request a copy of data you have provided to us in a structured, machine-readable format, which you can transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of our legitimate interests, including direct marketing. We will stop that processing unless we can demonstrate compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred prior to withdrawal.

Data Security

jetbezz employs a layered, defence-in-depth approach to protecting your personal data. Security is not treated as a single control but as an ongoing operational discipline embedded across every part of our platform.

• Transport Encryption: All data transmitted between your device and jetbezz is encrypted in transit using TLS 1.2 or higher with 256-bit SSL certificates. Unencrypted HTTP connections are automatically redirected to HTTPS.
• Data at Rest: Personal and financial data stored in our systems is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only, governed by role-based access controls.
• Access Controls: Internal access to personal data is limited strictly to staff who require it to perform their job functions. Access is logged and audited regularly. All staff with access to member data undergo mandatory data protection training.
• Payment Security: Financial transactions via bKash, Nagad, Rocket, and card networks are processed through payment gateways that meet industry-standard security requirements. Jetbezz.net does not store full card numbers or mobile wallet PINs on our own servers.
• Intrusion Detection: Our platform is monitored 24 hours a day, 7 days a week for suspicious activity, including brute-force login attempts, abnormal session behaviour, and unauthorised access patterns.
• Incident Response: In the event of a data breach that poses a risk to your rights and freedoms, jetbezz will notify affected members without undue delay, and no later than 72 hours after becoming aware of the breach, detailing the nature of the incident and the steps we are taking to address it.

While we take every reasonable precaution to safeguard your data, no internet-connected service can guarantee absolute security. You play an important role in protecting your own account by using a strong, unique password and enabling two-factor authentication (2FA) where available.

Policy Updates & Contact

jetbezz reserves the right to update or amend this Privacy Policy at any time. Changes are effective immediately upon publication on this page. Where we make a material change to how we use your personal data, we will notify active account holders via email or via an in-platform notification before the change takes effect.

We recommend reviewing this page periodically to stay informed of how jetbezz handles your data. The "Last updated" date at the top of this document will always reflect the most recent revision.

If you have any questions, concerns, or complaints relating to this Privacy Policy or the way in which jetbezz handles your personal data, please contact our Data Protection team using the details below:

• Email: support@jetbezz (subject line: "Privacy Enquiry")
• Live Chat: Available 24/7 via the jetbezz platform
• Response Time: We aim to acknowledge all privacy enquiries within 3 business days and resolve them within 30 days.

If you are not satisfied with our response to your privacy concern, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.